IT outsourcing means taking over full responsibility for your company’s technology infrastructure — without the cost of maintaining your own IT department and without the risk of administrator rotation.
What does IT outsourcing include?
IT outsourcing at MicrOne is comprehensive care for your organization’s IT environment. We combine proactive monitoring with user helpdesk and server system administration.
- Employee helpdesk (phone, email, service portal)
- 24/7 server, network and application monitoring with alerting
- Active Directory, Microsoft 365, Hyper-V, Veeam administration
- GPO policy management and software deployments
- Backup and disaster recovery — 3-2-1 strategy
- Infrastructure documentation and emergency procedures
Who is IT outsourcing for?
IT outsourcing works particularly well in companies of 10–250 people, public institutions (offices, courts, universities), production plants and retail chains. Wherever your own IT department is too expensive or too small to cover the risk.
Clients choose us because they get a team of 8 engineers for the price of one senior — with 24/7 on-call and substitutability. No vacations, sick leaves or burnouts.
How does cooperation look like?
Every outsourcing project starts with a free audit and ends with an SLA agreement guaranteeing response time.
- Initial audit — hardware, network and software inventory (1–2 days)
- Risk report + SLA scope proposal (3–5 business days)
- Monitoring, documentation and procedures deployment (2–4 weeks)
- Ongoing SLA care + quarterly security reviews
Why MicrOne?
- 15-minute response during business hours, 1h in 24/7 mode
- Engineers with Microsoft, VMware and Cisco certifications
- Experience in universities, public offices and industry (references on request)
- Transparent SLA without hidden costs