IT equipment service with guaranteed SLA. We repair laptops, printers, servers and networking — warranty and post-warranty, all brands.
Service scope
- Fault diagnosis within 30 minutes of report
- Local repair or in our central service in Wrocław
- Parts replacement from original manufacturer stock
- Replacement equipment during repair (laptops, printers)
- User and administrator training
- Technical documentation and repair reports
SLA — guaranteed response time
For outsourcing contract clients — full 24/7 access, priority in ticket queue and parts discounts. Response time from 15 minutes during business hours to 4 hours off-hours.
- SLA Bronze: 4h response, 48h repair (ad-hoc clients)
- SLA Silver: 1h response, 24h repair, replacement equipment
- SLA Gold: 15 min response, 8h repair, 24/7, on-site
Brands we service
Authorized Brother and Acer service. We also service HP, Lenovo, Dell, Canon, Xerox, Konica Minolta, Epson, Cisco, MikroTik, Ubiquiti, Hikvision and Axis.
